Refund policy

At NK MAISON, your satisfaction is our highest priority. As a luxury fragrance brand, we follow strict hygiene and quality control standards to ensure a premium experience for every customer.

Return & Exchange Policy

Due to the personal and intimate nature of our fragrances, we do not offer returns or exchanges once an order is delivered. This policy helps us maintain strict hygiene standards and ensures that all products reach our customers in original, unused condition.

Damaged, Defective, or Incorrect Product

If your order arrives damaged, defective, or incorrect, please notify us within 24 hours of delivery by emailing: support@nkmaison.com

To help us resolve your issue quickly, please include:

  • A clear unboxing video showing the issue
  • Photos of the product and its original packaging

We will investigate and offer a suitable resolution, which may include a replacement or store credit.

Note: In case of a visibly tampered or damaged package at the time of delivery, kindly refuse to accept the parcel and inform us immediately.

Refund Policy for Failed Transactions

For failed online transactions (e.g., payment deducted but no order confirmation), refunds are automatically processed to the original payment method within 7–15 working days.

  • Cash on Delivery (COD) refunds will be processed via bank transfer upon receiving customer bank details within 7–15 working days.
  • Please note that delivery charges are non-refundable, as they are levied by third-party logistics providers.

Cancellation Policy

Orders can only be cancelled before dispatch from our warehouse.

  • A 2.5% payment gateway fee will be deducted for cancelled prepaid orders.
  • Refunds for cancelled orders will be processed to the original payment account within 15 working days from the date of cancellation confirmation.
  • Once an order is shipped, it cannot be cancelled. If the order is returned after dispatch (for prepaid orders), a flat charge of ₹99 will be deducted before refunding the remaining amount.

Disclaimer

We reserve the right to reject any claims that:

  • Is made after the stipulated time frame
  • Does not include necessary proof (unboxing video, photos, etc.)
  • Appears to be fraudulent or abusive